Payment and Refund Policy

Last updated: October 2, 2026

Scope of the Policy and the Services Covered

This Payment and Refund Policy applies to all purchases of conversations, experiences and real moments offered through the website operated by showroomza.com. These services include guided storytelling sessions, one-on-one interviews with individuals sharing personal narratives, immersive real-moment encounters and related experiential offerings designed to connect participants with authentic human stories. The policy governs transactions completed by customers located in Canada and covers both one-time bookings and multi-session packages. It explains how payments are processed, when contracts are formed and the conditions under which cancellations or refunds may be granted. Because these offerings are time-sensitive personal services rather than physical goods, different rules apply compared with retail purchases. Customers should read this document carefully before completing any booking.

Prices, Currencies, Taxes and Additional Charges

All listed prices are in Canadian dollars and include applicable federal and provincial taxes such as the Goods and Services Tax or Harmonized Sales Tax where required by the province of the customer. Additional charges may arise for premium experiences, extended session durations, travel components within Canada or group bookings that exceed standard participant limits. Any such surcharges are clearly displayed before payment is authorised. showroomza.com does not add hidden fees after the point of purchase. Prices may be adjusted from time to time; however, the amount shown at the time of booking remains the price charged for that specific transaction. Customers are responsible for any currency conversion fees imposed by their own financial institution if paying from outside Canada.

Accepted Payment Methods, Authorisation and Security

Payments are accepted through major credit cards, debit cards and select digital wallet services supported by our payment processor. All transactions are processed securely using industry-standard encryption. When a payment is submitted, an authorisation hold is placed on the card for the full amount. This hold is converted to a completed charge once the booking is confirmed. showroomza.com does not store complete card details on its own systems. In the event of a suspected fraudulent transaction, the booking may be suspended pending verification, and the customer will be contacted using the information provided during checkout.

Order Confirmation and Contract Formation

A binding contract is formed only after showroomza.com issues a written confirmation email or on-screen notice that the booking has been accepted. Until that confirmation is received, no contract exists, and any payment authorisation may be released. The confirmation contains the service date, time, location or access details, price paid and cancellation terms specific to the booking. Customers are encouraged to review this confirmation immediately and contact showroomza.com if any details appear incorrect.

Cancellation Rights and Applicable Periods

Customers may cancel a booking without penalty up to fourteen calendar days before the scheduled experience, provided the service has not yet commenced. Cancellations made within fourteen days of the service date are subject to the refund eligibility rules described below. Certain high-demand or limited-capacity experiences may carry shorter cancellation windows that are disclosed at the time of booking. Provincial consumer protection statutes in several Canadian jurisdictions grant additional cooling-off rights; these statutory rights remain available regardless of the terms stated in this policy.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available when cancellation occurs more than fourteen days before the service date, when showroomza.com cancels the experience or when a material change to the service is made that the customer does not accept. No refund is provided for cancellations made within fourteen days, for failure to attend without prior notice, for services already delivered or for dissatisfaction with the content of a story once the experience has begun. Promotional or gift bookings purchased at a discounted rate are generally non-refundable except where required by law.

Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, the customer must contact showroomza.com by telephone at 1-800-387-3832 or by visiting the address listed at 2148 Carling Avenue, Suite 202, Ottawa, ON K2A 1H1. The request must include the booking reference number, the customer’s full name, the date of the original booking and a brief explanation of the reason for the request. Requests submitted through any other channel will not be processed. showroomza.com aims to acknowledge receipt of each request within two business days.

Inspection, Approval, Rejection and Notification of the Refund Decision

Upon receiving a refund request, showroomza.com reviews the booking details and the circumstances described. A decision is normally provided within five business days. If the request is approved, the customer receives written confirmation of the amount to be refunded and the expected processing timeline. If the request is declined, the customer receives a clear written explanation citing the relevant section of this policy or applicable law. Customers may appeal a decision once by providing additional supporting information within seven days of the initial ruling.

Refund Method, Processing Time and When Funds Should Reach the Customer

Approved refunds are returned to the original payment method used for the purchase. Processing through the payment processor typically requires five to ten business days, after which the funds appear on the customer’s statement within an additional three to five business days depending on the financial institution. Refunds to debit cards or digital wallets may appear sooner. showroomza.com is not responsible for delays caused by the customer’s bank or payment provider.

Special Rules for Services, Experiences and Promotional Offers

Because the offerings consist of live personal interactions, the right to cancel or receive a refund is more limited than for tangible goods. Once an experience has started, no refund is available even if the customer leaves early. Promotional offers or bundled packages may contain separate refund conditions that are stated at purchase. Subscription-style access to multiple conversations follows the same fourteen-day cancellation window applied to single bookings.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

If a payment fails, the booking is not confirmed, and the customer is notified immediately. Duplicate charges are investigated and reversed within five business days once identified. Customers who initiate a chargeback without first attempting to resolve the matter directly with showroomza.com may have future booking privileges suspended. Any suspected fraudulent activity is reported to the appropriate Canadian authorities in accordance with federal and provincial requirements.

Mandatory Consumer Rights in Canada That Cannot Be Excluded

Nothing in this policy limits or excludes rights that customers hold under the Competition Act, provincial consumer protection legislation or other applicable Canadian laws. These rights may include cooling-off periods, remedies for unfair practices and access to dispute resolution mechanisms. Where a conflict exists between this policy and mandatory law, the law prevails.

Contact Route, Policy Changes and Last-Updated Date

Questions about this policy or requests for clarification should be directed to showroomza.com by telephone at 1-800-387-3832 or in writing at 2148 Carling Avenue, Suite 202, Ottawa, ON K2A 1H1. This policy may be updated periodically to reflect changes in law or business practices. The date of the most recent revision appears at the beginning of the document. Continued use of the website after an update constitutes acceptance of the revised terms.